Objective:

To find a challenging position in which my education, training, experience, creative talents, and commitment to excellence will have valuable application.

Areas of Expertise:

• Aptitude for operations management, logistics, strategic planning, marketing, materials development, organization, and quality assurance. Quick study and detail-oriented, with an ability to easily grasp and assimilate new ideas, concepts, methods, and technologies. At ease in high-stress, fast-paced situations with emerging and changing requirements.
• Examples: Managed Family Readiness program for USACE Division with more than 5,000 employees; maintained expertise on community resource availability in 12 states. Maintained portfolio of more than 1,000 accounts at Mitchell & Mitchell Insurance; responsible for property books totaling $7,704,962 in Afghanistan while deployed with the United States Army; managed call center operations and staff by monitoring phone calls, assembling phone reports, activity logs, and charts of hold times at Hosford Insurance Agency, Inc.

• Proactive leader with refined business and exemplary business skills. Expertise in conflict resolution; recruiting and hiring; and staff training, supervision, and mentoring. Fosters a team approach to achieve organizational goals, increase productivity, and enhance employee morale.
  
• Examples: Planned, facilitated, and executed monthly training for United States Army Reserve unit of 50-80 soldiers, while also serving as platoon sergeant (middle management role); supervising duties as Logistics Sergeant in Afghanistan included overseeing request, receipt, storage, issue, accountability, and preservation of individual, organizational, installation, and expendable supplies and equipment; interviewed, hired, trained, and managed up to 35 people at one time at Hosford Insurance Agency, Inc.

• Demonstrated talent at building and maintaining critical relationships, relying on clear communication, interpersonal skills, persuasion, and diplomacy. Dedicated and self-motivated team player/team builder. Deep commitment to cultural competence and diversity.
  
• Examples: Maintained loyal and repeat clientèle by providing excellent customer service/support at both USAA Insurance Company and Hosford Insurance Agency, Inc.; conducted surveys and face-to-face interviews with local populace to evaluate the effects of planned and current products in Iraq and Afghanistan, while deployed with the United States Army.

Professional Experience:

• Regional Community Support Coordinator, 2009 - 2011. Portland, OR. Serco contractor for the United States Army Corps of Engineers.
• Office Manager, 2007 - 2009. San Jose, CA. Gyuto Vajrayana Center.
  
• Training Non Commissioned Office (NCO), 2007 - 2009. Moffett Field, CA. United States Army.
• Supply/Logistics, 2003 - 2007. Moffett Field, CA. United States Army.
• Psychological Operations, 2003 - 2009. Moffett Field, CA and Portland, OR. United States Army.
  
• Basic Training and Advanced Individual Training, 2003. North Carolina and South Carolina. United States Army.
• Office Manager, 2002. Cupertino, CA. Allstate Insurance.
• Policy Service Representative, 2001. Sacramento, CA. USAA Insurance Company.
• Customer Service Manager, 1998 - 2001. Sacramento, CA. Hosford Insurance Agency, Inc.
  

Additional Documents for Review:

Generic Resume

Curriculum Vitae

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Eleni's Core Values

Courage
Hope
Integrity
Community
Knowledge
Empathy

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When reviewing this website and all documents featured on it, please keep in mind this statement of originality:

I affirm that the following contents of this portfolio are the sole property of Eleni O'Neill, except where otherwise noted as group work. No copies shall be made of any of this portfolio's contents without permission of the owner. All of the work and samples are originals and must be kept confidential by the person or company who views it.

Signed electronically the 10th of May, 2009, by Eleni O'Neill.